Comments on: CityRover S5 Dual-Motor Electric Scooter Review

By: gman

gman — Wed, 03 Feb 2021 07:39:15 +0000

I bought one a few years ago, was fun for a bit, but ultimately solid tyres are no fun.
These things are pretty dangerous due to pretty poor brakes (solid tyres making that worse too).
I now keep it as a fancy battery bank.

By: Travis Stewart

Travis Stewart — Wed, 23 Oct 2019 04:14:51 +0000

Guys, I purchased my scooter in 2018, after 6 months (not used in the winter). both tyres split. They are solid (not air filled) and the friction created during commutes caused the tyre to expand and eventually split. Shortly after I mounted a curb and the entire deck snapped in two. luckily I was not going fast. This happened on the 6th of July, so I emailed the company immediately for replacement parts. initially, it took a while to receive a reply but I eventually did. Since that 1st contact I have heard nothing, I have a complete email chain of all my attempts to contact customer service, I even have a direct What’s app number and i continue to be ignored. In the beginning, the CS was great, the scooter was great too the distance covered was amazing but as soon as it went wrong it went horribly wrong. I an still trying to contact CR but was told that model is being discontinued, But where does that leave me? I was reluctant to post this review because all I want is a scooter that works but for $689 the aftercare is disappointing, to say the least.
save your money and purchase an alternative scooter.

ill keep trying and if I get a response I will update this comment.
any questions please feel free to ask

By: Smitlik

Smitlik — Tue, 01 Oct 2019 17:58:06 +0000

Hi, please could somebody to sell me a broken scooter for spare parts? I was very satisfied with the S5 scooter’s dual drive, despite robustness of the scooter is lower. I used it for 5 months, and very satisfied, no bigger problem. But during vacation i dropped with scooter to salt water (sea, my failure) so the controller is broken now. If you could sell the controller.

By: John Paul David

John Paul David — Sun, 10 Feb 2019 21:13:16 +0000

I purchased my S5 in 2018. I’ve had fun riding around my neighborhood or local parks. However in December it stopped charging. I ordered a replacement charger from City Rover which arrived in early January of this year. When I plugged it in, the charger LED stays green instead of red. I’ve contacted City Rover support but due to the time difference between the USA and China, it takes forever for them to reply via chat. Not sure I’d recommend it from my recent issue and seeing these other comments.

By: Farré

Farré — Sun, 27 Jan 2019 10:56:43 +0000

Una timo de producto

By: Mo

Mo — Thu, 17 Jan 2019 18:48:40 +0000

i purchased this scooter from aliexpress , arrived with the screen cracked but i did not care.. been using it daily to ride about 3 miles. after 3 months it broke.. i came to a full stop and its stuck, it wont come off the break i cant accelerate .
i tried turning on and off charge it and the rear brake light is just on amd its hard to push. it makes no sence to me.. i do NOT recomend this scooter or any chinese made.. suck it up and get the inboard.. Made in the usa

By: Barry

Barry — Tue, 15 Jan 2019 05:21:19 +0000

The tyre was broken after 5 months. The battery alarm is beeping at around 50 percent and there is no way to disable it. The vendor refused to replace tyre within warranty, not even after I offered to pay for the replacement.
Their comment was that it is simply not replaceable.

Will never purchase from them again. Next time when I buy a scooter, I would go for a reputable brand such as xiaomi or ninebot

By: Farré

Farré — Thu, 10 Jan 2019 18:55:10 +0000

Se rompen los cables de habrir y cerrar en menos de 4messes , ???

By: Farré

Farré — Thu, 10 Jan 2019 18:53:24 +0000

Sean roto los cables de habrirlo y cerrar , en menos de 5 meses , algo hacéis mal , y ahora el problema es mio con la garantia y si entra , un gran problema espero respuesta gracias

By: Darren

Darren — Sat, 29 Sep 2018 11:09:04 +0000

We purchased a city rover this fall. The unit arrived with a malfunctioning screen. The speed was not registering and the number of bars made no sense.

After one week, the accelerator would either stay on or not respond. I contacted customer service They told em the replacement parts were free but i had to pay for shipping. Shipping the new battery control unit and screen was going to cost a few dollars less than buying a completely new scooter!!! ( i live in Canada and they said the battery was considered a hazardous product and so shipping was outrageous) My scooter is dead within a few weeks of ourchase and it would cost me more to fix it than to replace it.

If you live in Canada, do not purchase this scooter. Quality control is poor and repairs are outrageous….